About Us

Almost Two Decades Of Experience

Established in 2006, over the last 18 years, we have pleased many customers across the West Midlands – with high-quality windows, doors and living spaces. It is no coincidence that customers return to us time and time again. Part of the reason that they do is thanks to our combination of free and friendly advice, fantastic products and efficient service and installation.

Our sales process is simple; we will offer a free quote, and if you are happy, the order will be placed. One of our friendly surveyors will measure up your property, and we will arrange an installation time and date at your convenience. This smooth process ensures that you will be enjoying your new home improvements in next to no time at all.

Professional Installations Since 2006

With half of our work being based on repeat business and recommendations, the success of our work is based on our ability to please customers. We have come a long way since 2006, when it all started.

2006: DW Windows was started from scratch by Dave Walters. A further employee and then Dave’s brother joined – a team that was still working from Dave’s home.

2009-2014: Thanks to three years of success, we opened our first double-glazing showroom in Sedgley, covering Wolverhampton, Dudley and the West Midlands; we welcomed four admin staff and a third fitting team. The first salesman was taken on within two months, with a surveyor shortly following. After a couple of years, we grew to employ four fitting teams and 20 staff at our Brick Street double glazing showroom in Sedgley.

2014: Meadow Lane double glazing showroom and Head offices were secured to aid expansion.

2015: Secured a 4-year contract with a large public sector landlord in Coventry.

2016: We added various commercial clients to a list of happy customers and hit the 30 mark in terms of staff numbers!

2017: Won two Chamber of Commerce awards for Customer Service and Outstanding Achievement.

2018: On The Business Coach award for Customer service, we opened our third new showroom at 762 Stafford Road, Fordhouses Wolverhampton. Reached 50 staff employed by the company, expanded the office space at head office, creating three new offices and a dedicated training room.

2019: Operating with nine fitting teams. The Coventry contract was extended for another four years, and other commercial contracts were secured. Our installations increased rapidly due to our excellent reputation and workmanship.

2020: Unsettled start due to Covid. We shut down for seven weeks, but within three months of returning to work, we had surpassed the previous year’s figures.

2021 – 2022: Gone from strength to strength, lots of new systems were introduced to improve the way we work. We are always aiming to improve communication with customers, Quality, Affordability and Reliability.

Get in touch with us today to find out more about the team and see how we can help you improve your home!

Dedicated Aftersales Support

At DW Windows, we’re here to help you enhance your property every step of the way. With the help of the DW Customer Portal, you can check the progress of your order, receive real-time notifications for any updates, and stay in the loop from the initial order to the final installation.

Plus, our dedicated aftersales department allows you to speak to an actual human being about your order and ask for expert advice and information on our products and services as well as your current order. To speak with our professional aftersales support team, call us on 01902 661779 and select option 3 – it’s that simple!

All it takes is your order number and postcode to have total peace of mind. Start your quote today, and choose DW Windows as your professional, reliable double glazing installation company.