Name: DW Windows
Address: 8 Meadow Lane, Coseley, West Midlands, WV14 9NQ, UK
Telephone: 01902 661779

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The Pitfalls Of Online Review Systems

So, we’re sure you can imagine how frustrating it is when most of the negative reviews we’ve ever received have been from individuals for whom we’ve never done any work in the first place! Dedicated to doing a proper job, we’ve even been known to turn down jobs when we’ve found issues on the survey that could have an adverse effect on our being able to complete the job in line with building regulations, as well as our very high standards. Treating customers the way we’d expect to be treated, we strive to iron out any issues before we begin the job rather than halfway through it; it’s simply common sense!

Wolverhampton Double Glazing Installation Experts

We find this upfront advisory approach to be the best way forward for all parties involved in the installation and aftercare process. However, it can sometimes end with us receiving an unjust review. In this modern world of online reviews, unfortunately, it’s very easy for companies to be portrayed in an unfair light – which can be very damaging.

No one is perfect, but our average review score across all platforms is around 4.5 out of 5. Constantly aiming for 5/5, it only takes one bogus or unwarranted review to undo many years of hard work.

How To Spot Fake Reviews

spot fake news

According to the latest Consumer Review Survey (2018), 33% of consumers spotted lots of fake reviews, up from 25% in 2017. So, if you’re worried about the authenticity of an online review, here are some points to consider:

Generic names
Photo-less review profiles
Review history, e.g. no review history or a pattern of overly negative reviews
Overuse of “I” and “me” and lots of verbs
Phrase repetition

DW Windows Prioritises Aftersales Support & Customer Satisfaction

If you’re looking for outstanding localised knowledge, expertise and customer care, contact a DW Windows expert today for all your home improvement needs. Or, call our team directly on 01902 661779. To speak with our dedicated aftersales support department, press three after calling to talk with a human about your case.

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About
Latest Posts

Jess Foster

Marketing Executive at DW Windows

Jess has been with DW Windows for a short amount of time but has flourished in the busy environment in the world of windows. Jess has had previous experience working with various companies in different industries to help them strive to perform better. Jess has a keen eye for attention to detail and always tries to complete tasks to the best of her ability.

Working closely with #TeamDW Jess is helping homeowners in Wolverhampton, Dudley and the majority of the West Midlands improve their properties with a range of windows, doors and extensions with friendly budgets in mind, ensuring the best customer experience.